Returns Policy

No refunds for change of mind. As each card and print is made to order, we are unable to accept returns simply because you’ve changed your mind.

Return window: 14 days from delivery

Eligible for return: Faulty, damaged, or incorrect items only

Damaged in transit: Please photograph the item and its packaging as soon as it arrives and contact us within 14 days. Photos are required to process a replacement or refund.

Return shipping paid by: Julie Clyde Creative (for faulty/damaged/incorrect items only)

Refund method: Full refund or replacement, your choice

Process: Contact us within 14 days of delivery with photos of the fault or damage, using the contact form on our Contact page. We’ll arrange a replacement or refund, whichever you prefer.